Process Improvement in the Call Center:
Boost Performance by 50% or More

Knowledge Accelerators
White Paper: User Process Improvement – Automation
White Paper: Moving Applications Off the Desktop
Webinar: Monitor, Analyze, Automate-3 Steps to Increasing Agent Effectiveness
Case Study: Telecom Customer Saves $18M+ Annually

When the topic of call center performance arises, the discussion can range from metrics and KPIs, to applications and technology infrastructure, to workforce management, to training approaches. Keeping all these things in check is certainly important to the success of the call center. But when you need to show measurable performance gains quickly, one of the best things you can do is analyze agent processes to identify waste or inefficiency in your call center workflows, identify and replicate best practices and improve substandard processes.